Return and Refund Policy
At WalkIn, we want you to receive your order in good condition and as described on our website. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us to request a return or replacement.
Return Eligibility
You may request a return within 7 days of receiving your order if:
• You received a damaged product.
• You received a defective product.
• You received a different product from what you ordered.
• Your order is incomplete or missing an item.
For a return request, the product should generally be unused and in its original condition, packaging, tags, accessories, and other included items should be retained where applicable.
Non Returnable Items
Returns may not be accepted for:
• Products that have been used, damaged, altered, or misused by the customer.
• Products without their original packaging where the packaging is necessary for resale.
• Products damaged after delivery due to improper use or handling.
• Items specifically identified as non returnable on their product page.
Return Request
To request a return, contact us within 7 days of receiving your order.
Please provide:
• Order number
• Customer name and contact number
• Reason for the return
• Clear photographs or video showing the issue
• Any other information required to verify the order
Contact:
Email: walkinpk.store@gmail.com
Phone: 03256040994
After receiving your request, our team will review the information and let you know whether the return is approved.
Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return and the payment method used.
For approved refunds, we will communicate the applicable refund process and expected processing time.
If the issue resulted from WalkIn sending an incorrect, damaged, defective, or incomplete product, WalkIn may provide a replacement or refund according to the circumstances.
Change of Mind
Returns based solely on a change of mind may not be accepted, particularly where the product has been opened, used, damaged, or is no longer in its original condition.
Return Shipping
Where the return is caused by an incorrect, damaged, defective, or incomplete order, WalkIn may arrange or cover the applicable return shipping cost after verification.
For other approved returns, return shipping arrangements may depend on the product and circumstances.
Important
Customers should inspect their package and product as soon as possible after delivery. Please contact us promptly if there is any issue with your order.
WalkIn reserves the right to verify a return request before approving a replacement or refund.
Contact Information
WalkIn
Email: walkinpk.store@gmail.com
Phone: 03256040994
Address: Apartment 02, Lower Ground, Al-Safa Heights 1, Near Mall of Islamabad, F-11 Markaz, Islamabad, Pakistan